Refund policy
When we refund, and what to do if your notes do not arrive.
NcertKaksha sells digital handwritten notes. After you pay, your notes reach your email and your WhatsApp, usually within minutes. Nothing is posted to you. This policy explains when we refund, when we do not, and what to do if something goes wrong. By placing an order you agree to it.
If your notes do not reach you
Please check your spam or promotions folder first, as that is where most missing emails are found. You can send them again yourself from My Notes, or message us on WhatsApp with your order number and we will send them again the same day.
If something is wrong with what you received
Tell us within 7 days if the file will not open, if pages are missing or unreadable, or if you were sent notes for a different class, subject or medium from the one you ordered. We fix it first: we send the correct notes, or a working file. If we cannot, we refund that item in full.
When a refund does not apply
Because the notes are delivered to you at once and cannot be taken back, we cannot refund after delivery if you changed your mind, if you ordered the wrong class or subject by mistake, if you already own the notes, or if you did not like the content. Please check the class, subject, medium and sample pages on the product page before you pay. We are happy to answer any question on WhatsApp before you order.
Your marks are not a reason for a refund. These are revision notes, and results depend on each student's own preparation.
If you paid twice, or paid and got no order
This happens occasionally when a payment is retried. Send us the payment reference on WhatsApp and we will refund the extra payment in full.
Cancellation
An order can be cancelled only before your notes have been sent. Once they are on their way to your email, the order cannot be cancelled.
How and when you receive a refund
We process approved refunds within 5 to 7 working days. The money goes back to the same method you paid with. Your bank may take a little longer to show it in your account.
There are no delivery charges
Nothing is shipped, so there is nothing to pay for delivery and nothing to deduct from a refund. You get back what you paid for the item, after any discount or offer that was applied.
Free gifts and offers
Free gifts are sent along with your notes. They have no refund value and cannot be exchanged for money. If a link does not work, message us and we will send it again.
Your copy is for you
Every page of your copy carries your email address and phone number. Your notes are for your own study: please do not resell them or share them publicly. We may refuse future orders where we find a copy being distributed.
Fair use
We may refuse requests or future orders if we find repeated false claims or misuse of this policy.
About NcertKaksha
NcertKaksha is an independent brand. We are not affiliated with, endorsed by or connected to NCERT (National Council of Educational Research and Training) or any government body. Our notes are study material made by our own team, and results depend on each student's own preparation, so we do not guarantee any particular marks.
Changes to this policy
We may update this policy from time to time. The updated policy applies to orders placed after it is published on our website.
Contact us
WhatsApp: +91 86304 72458
Email: [email protected]